Utopia Talk / Politics / SpaceX Starlink

murder Member	Sun Jan 23 10:07:19 Some Starlink customers say SpaceX's customer service is 'non-existent' nearly 1 year after paying a $100 deposit and receiving no updates * Elon Musk's SpaceX has left some Starlink customers waiting nearly a year for internet, they said. * Some customers said they're hanging on for Starlink. Others said they've requested a deposit refund. * One customer who asked for a refund said he can't contact SpaceX to say he hasn't got his money back. Morgan Pace was trying to set up broadband for his 70-year-old father, who lives on a cattle ranch in Northern California. In February, Pace signed up to Starlink — SpaceX's rapidly expanding satellite internet network — and paid a $100 deposit to secure the service two months later. "Months went by and not a peep," he told Insider. Pace said he checked his account and saw that he could lose his place in line if he took back his deposit. There was no contact number for Starlink customer service on SpaceX's website, he said. After 10 months of waiting for the internet, he requested a refund for his deposit. "I think Elon is a very smart man and wish him the best, but I think his customer service for Starlink was non-existent," Pace said. Insider spoke to more than ten people who have waited nearly 12 months for Starlink's internet service. However, they have received no updates from Elon Musk's company on when Starlink will be available in their area and if the kit is on its way. They sent Insider email confirmations of their Starlink purchases and refund requests, made from February onwards. SpaceX didn't immediately respond to Insider's request for comment, made a few days before publication. Jason Kirkpatrick, who is based in Michigan, told Insider that he paid $100 to secure Starlink in March but decided to request a refund in December because of the lack of contact from SpaceX. Kirkpatrick said that when he logs onto his Starlink account, it says his deposit was refunded. However, he said he never got the money back, adding that he can't get through to SpaceX to alert them of the issue. He said he felt "cheated" out of his deposit. "Not sure how a company just can walk away with customers money without providing the service," he said. Another Starlink customer, Scott Alexander, told Insider that he's been waiting nearly a year for his Starlink kit to arrive. "Since then I have heard nothing but the generic excuse email that, we have all heard, noting pandemic and supply chain issues," he said. SpaceX sent emails to Starlink preorder customers last year, apologizing for shipping delays and saying silicon shortages have slowed down the production rate. Alexander said his neighbor, who ordered Starlink three weeks before him, has already received his kit. Starlink said in August that the global chip shortage was delaying the production of user terminals. Keith Bosse, who paid a deposit for Starlink on February 25, told Insider that his order was pushed back from mid to late 2021 to the first quarter of 2022. "Seems like if they can go to space they could at least send me an update via email?" Bosse said. Meanwhile, in Canada, Troy Dubé paid 129 Canadian dollars for a Starlink deposit in late February but still hasn't had any contact from SpaceX. He told Insider that Bell Canada is now available in his area so "it'll be a matter of who gets me the faster service first." Dubé said it would be useful to contact SpaceX, especially after other people on the same latitudinal line near to him have received their Starlink kits eight months after he first ordered his kit. "I currently have little choice but to wait it out," Dubé said. More than five other customers got in touch with Insider to say they had experienced the same silence after preordering Starlink. Insider first reported in September that customers were frustrated at not being able to find out when they'll receive their kits. Starlink has more than 1,400 active satellites in orbit, Musk tweeted recently. http://www...nternet-deposit-contact-2022-1
Daemon Member	Sun Jan 23 10:24:22 Musk always treats his customers like scum. He learnt in his paypal days that he can get away with it.
Habebe Member	Sun Jan 23 12:18:49 I think the issue is that he over sells. People's expectations exceed what he can deliver. So even though he has done something great its not nearly as great as the hyped expectation. His competition is Hughes net and viasat. Both suck shit balls, Viasat is better than Hughes net but expensive and still slow. I will buy Starlimk when its readily available. A year ago the site said my address had an expected wait time of 6 months, afaik it still isn't available. But considering the speed is WAY better and its only $100 a month and I pay just under $140 now, absolutely.
nhill Member	Sun Jan 23 12:32:35 What is this horseshit? Starlink is in beta testing, of course people will have to wait. They can’t onboard everyone yet or the load would be too much. Still have around 11,000 satellites to launch. I’m no Musk fan, but it was explicitly a limited beta sign up.
nhill Member	Sun Jan 23 12:33:05 Must be a slow news day.
Hrothgar Member	Sun Jan 23 21:27:38 I have Starlink. Got my dish like 4 months after signing up. Guess I got lucky. But it's really damn nice compared to the DSL bandwidth/speeds I was stuck with for nearly 2 decades. Competitive speeds/bandwidth/ping as with basic Xfinity plans. If you have access to fiber, obviously that's usually going to be the better option. But for those of us living a bit or a lot outside of city limits, it's a game changer.
nhill Member	Sun Jan 23 21:30:09 Fantastic tech they have. Can't wait until I get mine at the farm! But it's a beta, so I'm not going to be a little bitch when things are delayed. That's the whole point of a beta.
murder Member	Sun Jan 23 22:32:04 The whole point of alpha, beta, and every other letter in the Greek alphabet is that when you take someone's money you either provide the product/service they are paying for or you return their money with an apology if you can't deliver. There is no excuse for failing to return deposits to unhappy customers, and even less excuse for ghosting them.
Sam Adams Member	Sun Jan 23 22:37:48 Almost got it to back up the mainline during the year and a half of work from home. But now the pandemic is over and work from home is boring me enough that i'll go in 2-3 days a week... i think ill skip starlink for now. We might retire part time to a nice boat in 5-10 years, hopefully starlink will be reliable then. It would be pretty awesome to be work from home part time while anchored in a pacific atoll
Habebe Member	Sun Jan 23 23:03:19 Sam, How do you fly planes from home?!!! Hrothgar, I have Viasat now, cant wait for Starlink.
nhill Member	Mon Jan 24 00:06:49 Um, murder. This is a beta product. Pretty common to delay rollout during betas. Clearly you have no idea how the tech industry operates. As for refunds, they can get one at any time. http://www.starlink.com/legal/terms-of-service-deposit
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